Description

You will own the DAP workscream across discovery, solution design, build, test, release, and optimisation cycles.

Responsibilities

• Run discovery to map user journeys, identify friction points, and prioritise high-value use cases and audiences.
• Define guidance strategy and standards for Walk-Thrus, SmartTips, ShoutOuts, Launchers, Resources, and automation.
• Shape personalisation and targeting using segmentation, triggers, and rules aligned to user roles and lifecycle moments.
• Lead a small pod of builders/testers, allocate backlog, review builds, and ensure consistency with design standards.
• Oversee QA and UAT for DAP assets, including cross-browser checks, performance, accessibility, and data privacy considerations.

Required Skills

• Proven experience leading DAP implementations with WalkMe in complex enterprise environments.
• Strong command of segmentation, rules, events, and goals in WalkMe, with hands-on fluency in Builder and Content Manager.
• Ability to translate business requirements into clear user journeys and in-app guidance that reduces friction.
• Proficiency in usability testing and structured QA practices across browsers and profiles.
• Analytics-driven mindset with the ability to define KPIs, interpret usage data, and drive iterative improvements.
• Excellent communication, stakeholder management, and facilitation skills in a global delivery model.
• Working knowledge of web technologies for troubleshooting in the browser context (HTML, CSS, basic JavaScript inspection).

Preferred Skills

• 5+ years of experience in DAP or enterprise software implementation.
• Experience with SuccessFactors or similar enterprise suites.

Key Skills

Education

Any Gradute