Description

You will lead the end-to-end management of Office 365 and collaboration infrastructure, ensuring high availability, security, and performance through automation and incident management.

This role is on-site.

Responsibilities

• Manage and maintain Office 365 services including Teams, SharePoint, and OneDrive.
• Implement security features and handle escalated requests for collaboration tools.
• Lead major incident management, including Root Cause Analysis (RCA) and RCCA.
• Drive continuous process improvements by identifying automation opportunities.
• Mentor team members and maintain accurate design and configuration documentation.

Required Skills

• 5+ years of experience as an Office 365 and Collaboration SME.
• Expertise in SharePoint 2013, SharePoint Online, and the Power Platform (Power Apps, Power Automate, Power BI).
• Proficiency in conducting RCA and RCCA processes for major incidents.
• Bachelor’s or Master’s degree in a relevant field.
• Office 365 and ITIL certifications.
• Strong understanding of hybrid environments and cloud migration strategies.
• Experience with PowerShell scripting for automation and administration.

Preferred Skills

• Practical knowledge of ADFS, Windows Server, Azure, and Active Directory/Azure AD hybrid deployments.
• Implementation experience with Office 365 Security and Compliance center features, including AIP, ATP, and mail flow rules.
• Familiarity with Intune tenants and Mobile Device Management (MDM).

Key Skills

Education

Any Gradutate