Description

Position Summary:

We are looking for an exceptionally skilled and driven Principal Engineer for Conversational AI. The ideal candidate will have a robust background in constructing and guiding dynamic, talented engineering teams. This role involves coaching and mentoring team members to ensure the delivery of top-tier products and services, specifically within the realms of voice and chat bots.

As a Principal Software Engineer, you'll play a crucial role in building and delivering high-quality software that enhances customer experiences. You'll be involved in all phases of software engineering, from requirements analysis to deployment, while adhering to agile software development methodologies. Collaboration is key, as you'll work closely with cross-functional teams to deliver integrated solutions that meet the evolving needs of our business.

If you are passionate about conversational AI and have a proven track record of leading successful engineering teams in a fast-paced environment, we would love to hear from you.

As a Principal Software Engineer, you will:

· Create a technical vision to meet short- and longer-term business needs.

· Ensure the long-term quality of the design and code of our software systems.

· Oversee the creation and own critical software components.

· Lead hands-on, perform design and code and reviews.

· Help deploy and maintain large scale software in Production, ensure operational excellence.

· Possess expert knowledge in performance, scalability, distributed architecture, and engineering best practices.

· Help translate business requirements into software system in an Agile environment.

· Serve as technical lead on the most demanding, cross-functional projects.

· Advise leadership on technical decisions, strong communications skills required.

· Help the career development of other team members, mentor individuals on advanced technical issues, help managers grow their teams.

Required Qualifications:

· 10+ years of experience with designing and building software engineering solutions in cloud environments.

· 10+ years of experience in one or more modern languages, such as Python, Java, C#, JavaScript, SQL, etc.

· 10+ years of experience with APIs, microservices, and modern software patterns

· 5+ year(s) of soliciting complex requirements and managing relationships with key stakeholders

· Strong understanding of conversational AI technologies (e.g., chatbots, voice assistants, LLMs, STT/TTS, NLU/NLP engines).

Preferred Qualifications:

· Strong communication skills, capable of effectively articulating technical and strategic concepts to multiple stakeholders.

· Hands-on experience with Large Language Models (LLM) and their practical applications in conversational AI.

· Experience developing and supporting voice and text chatbots.

· Advanced degree (Master or PhD) in Computer Science, Engineering, AI, or a related field.

Education:

Bachelor’s Degree or equivalent work experience in Computer Science, Information Systems, Data Engineering, Data Analytics, Machine Learning, or related field required. Master’s Degree preferred

Key Skills

Education

Any Graduate