Description

Key Skills: ServiceNow, Enterprise Architecture, Platform Strategy, Governance Frameworks, Integration Patterns, AI Integration, Solution Strategy, Program Leadership, Executive Engagement, Technical Leadership

Good to Have Skills: ServiceNow Certified Master Architect (CMA) certification, architecture and governance framework certifications, multi-workflow enterprise-scale architectures experience, complex delivery governance expertise, ability to provide structured feedback to product and engineering teams, willingness to travel up to 50% annually.

Roles & Responsibilities:

• Define and maintain platform vision and strategy aligned to enterprise IT and business objectives.
• Provide architectural guidance to ensure designs align with platform standards and leading practices.
• Shape governance frameworks covering instance strategy, integrations, and data models.
• Facilitate platform governance forums to drive consistent decisions across partners and teams.
• Anticipate and mitigate platform risks including scalability, performance, and technical debt.
• Influence adoption of leading practices across customer, partner, and ServiceNow teams.
• Provide structured feedback to ServiceNow product and engineering teams for continuous improvement.

Experience Required: 12+ years of experience in enterprise architecture, solution strategy, and program leadership. Proven experience engaging at Executive level to influence platform direction and business outcomes. Track record of defining multi-workflow, enterprise-scale architectures and governance models. Strong ability to operate as a program-level architect, guiding multiple teams and partners toward a unified vision. Experience in leveraging AI into work processes, decision-making, or problem-solving

Key Skills

Education

Any Graduate