Description

Define and maintain the ServiceNow platform vision, strategy, and governance frameworks for enterprise-scale operations.

This role is on-site.

Responsibilities

• Define platform strategy aligned with enterprise IT and business objectives.
• Shape governance frameworks covering instance strategy, integrations, and data models.
• Facilitate platform governance forums to drive consistent decisions across partners and teams.
• Anticipate and mitigate platform risks including scalability, performance, and technical debt.
• Provide structured feedback to ServiceNow product and engineering teams for continuous improvement.

Required Skills

• 12+ years of experience in enterprise architecture, solution strategy, and program leadership.
• Proven experience engaging at Executive level to influence platform direction.
• Track record of defining multi-workflow, enterprise-scale architectures and governance models.
• Strong ability to operate as a program-level architect, guiding multiple teams and partners.
• Experience in leveraging AI into work processes, decision-making, or problem-solving.
• Deep expertise in ServiceNow platform capabilities and integration patterns.
• Ability to provide structured feedback to product and engineering teams.

Preferred Skills

• ServiceNow Certified Master Architect (CMA) certification or architecture and governance framework certifications.
• Complex delivery governance expertise.

Key Skills

Education

Any Graduate