Description

You will drive the vision, strategy, and execution for key areas of the Customer Success platform.

Responsibilities

• Define multi-quarter vision, strategy, and OKRs for your product area, aligning with executive stakeholders.
• Run structured customer discovery with various user groups, translating insights into PRDs, user stories, and prototypes.
• Prioritize new features and functionality in collaboration with engineering, sales, and customer success teams based on business objectives.
• Collaborate daily with engineering in an Agile/Scrum process to deliver features and partner on go-to-market activities.
• Make tough decisions regarding feature prioritization and communicate rationale clearly.

Required Skills

• 5+ years in product management and 8+ years of overall experience, preferably in B2B SaaS.
• Demonstrated ability to quantify trade-offs and unblock dependencies to deliver incremental wins.
• Strong empathy for customer, sales, marketing, and engineering needs.
• Familiarity with Agile software development for web, mobile, and AI applications.
• End-to-end ownership of platform or data/integration-heavy areas in an enterprise setting.
• Fluency with APIs/SDKs, Data Models, ETL, identity, and permissions.
• Comfortable prompting LLMs (e.g., ChatGPT) and hacking quick demos in Python or TypeScript.
• Experience shipping both platform primitives and user-facing experiences.

Key Skills

Education

Any Graduate