Description

You will design and optimize the customer experience and marketing data ecosystem, resolving system bottlenecks and defining robust data flows.

This role is on-site.

Responsibilities

• Review the current customer experience and marketing data ecosystem to identify critical bottlenecks where systems are overloaded or lagging.
• Author high-level solution architecture diagrams, detailed data lineage maps (source to transformation to destination), and high-level API/interface definitions.
• Evaluate 2–3 technical approaches for complex integration challenges and articulate the clear pros, cons, and business implications to leadership.
• Facilitate requirements discussions with marketing teams, product owners, and engineering squads, translating highly technical constraints into simple, business-friendly language.
• Align all designs with established enterprise standards (including TOGAF concepts) and enforce strict compliance regarding PII handling, consent, and data privacy (GDPR/CCPA).

Required Skills

• 5+ years of experience designing architectures for complex loyalty program structures, member profiles, and omni-channel marketing campaigns.
• Mastery of integration patterns, including real-time event-driven architecture and asynchronous messaging with Kafka/MSK.
• Strong experience building robust ETL/data pipelines using Airflow or NiFi.
• Proficiency in AWS ecosystem, specifically compute (EC2, containers, serverless), storage (S3, RDS, DynamoDB), and core networking/security (VPC, subnets).
• Strong conceptual and practical knowledge of Customer Data Platforms (CDP), identity resolution, and core data modeling tradeoffs.
• Experience with CRM platforms, particularly Salesforce, and understanding of microservices vs. monolith tradeoffs.
• Familiarity with MarTech engines such as Adobe or Braze.

Preferred Skills

• Architecture experience within the travel, hospitality, or aviation sectors.
• Knowledge of booking lifecycles (Search to Offer to Order to Fulfillment) or Passenger Service Systems (PSS).

Key Skills

Education

Bachelor's degree