Description

Key Skills: D365 Finance & Operations, System Analysis, Linux System Administration, SQL, Microsoft 365, Business Analysis, Stakeholder Management, Application Support, ServiceNow, Jira, Confluence

Roles & Responsibilities:

• Lead large-scale implementations and enhancements for Microsoft Dynamics 365 Finance & Operations (D365 F&O)
• Act as the primary liaison between business, operations, engineering, testing teams, and clients
• Provide subject matter expertise during solution design, brainstorming, and decision-making discussions
• Analyze business requirements and translate them into functional solutions and D365 configurations
• Lead troubleshooting and resolution of complex system, configuration, and integration issues
• Manage and administer D365 F&O environments including performance monitoring and optimization
• Drive release management, change management, and deployment planning for D365 solutions
• Create detailed functional documentation including user stories, acceptance criteria, and design specifications
• Maintain system configuration documentation across environments and releases
• Define and manage security roles, access controls, and compliance requirements within D365 F&O
• Support proposal creation, solution design, and estimation activities for new implementations
• Perform system performance tuning and resource optimization for D365 environments
• Manage defect tracking, ticket prioritization, and issue resolution using tools like ServiceNow or Jira
• Conduct client training sessions, create user guides, and provide post-implementation support
• Serve as the primary escalation and support contact for all D365 F&O related matters

Experience Required:

• 8 - 15 years of experience in System Analysis, ERP, or enterprise application support roles
• Strong hands-on experience with Microsoft Dynamics 365 Finance & Operations implementations and support
• Experience in business requirement analysis, solution design, and functional documentation
• Strong experience in SQL, data analysis, and system troubleshooting
• Experience working with Microsoft 365 ecosystem and enterprise IT environments
• Experience managing releases, deployments, and change management processes
• Experience working in client-facing roles and managing stakeholder expectations
• Experience with ticketing and collaboration tools such as ServiceNow, Jira, and Confluence (preferred)

Education: Any Graduation

Key Skills

Education

Any Graduate