Description

You will manage and support client-managed print services and Web Jet administration for a multinational user base of over 300,000 users.

Responsibilities

• Translate customer requirements into feature enhancement requests and validate new features with the business.
• Coordinate issue resolution between vendors and customers to address emerging concerns and technical escalations.
• Manage incident, service request, and change records within ServiceNow while adhering to defined SLAs.
• Develop SRE capabilities including tools, testing, monitoring, alerting, and self-healing for SaaS platforms.
• Drive business process improvement and standardization across print management workflows.

Required Skills

• 5+ years of professional experience in technical support or engineering roles.
• 3+ years of experience supporting Client Managed Print Services and Web Jet Administration.
• Proficiency in scripting and programming with PowerShell and Python.
• Experience working with WebAPI/REST services.
• Strong knowledge of Incident Management and SLA compliance.
• Working knowledge of ITIL frameworks.
• Experience using ServiceNow for ticket and change management.

Preferred Skills

• Experience with .Net, Java, or additional Managed Print Services.
• PMP Certification or equivalent project management experience.

Key Skills

Education

Any Graduate