Description

Key Responsibilities

• Identifying Improvement Opportunities
  • Experience leading process mapping and / or workshop facilitation activities; facilitation skills for working issues and identifying opportunities with groups and teams
  • Analyzing current business processes, workflows and procedures to identify areas for improvement.
  • Conduct a thorough data analysis and process mapping to identify obstacles, inefficiencies and opportunities for improvement.
  • Raise the problem tickets to investigate the cause of recurring issues
  • Document the as-is process flow to identify gaps
• Lead Process Optimization initiatives:
  • Developing and implementing optimized processes and procedures to enhance efficiency, productivity and customer satisfaction.
  • Lead initiatives to drive toil reduction / reduction in the recurring issues in environment, reducing false positives or activities that can be digitized
  • Develop and implement relevant To-be processes and technologies to optimize the organization’s internal operations, using combination of process re-engineering & digital/automation solutions.
• Stakeholder Engagement:
  • Collaborate with cross-functional teams to identify process improvements and design and execute innovative solutions.
  • Collaborate with executives, department heads, and teams to align process optimization efforts with business objectives.
  • Influence decision-makers by presenting logical solutions backed by data driven discovery and decision making on approaches & prioritization & plan to optimize identified processes and demonstrating the value of optimization.
• Change Management:
  • Lead change management efforts to ensure a smooth transition and adoption of new processes and systems.
  • Monitor progress, identify risks, and provide timely solutions.
  • Deliver training programs to educate employees on new processes and technologies.
  • Measure key performance indicators, benchmark and publish effectiveness of deployed solutions and drive continuous improvement.
  • Create process documentation and guidelines, including standard operating procedures and workflow diagrams.
  • Work with Operations and Finance team to identify planned vs actual savings (post solution deployment) and realize/release/re-deploy the locked up operational budgets.
  • Present and articulate the impact created as a result of automations implemented to executive leadership
• Continuous Learning:
  • Stay abreast of industry trends, best practices, and emerging technologies related to process automation and transformation.
  • Mentor and coach others on team

Qualifications

• Education: Bachelor’s or master’s in business or engineering
• Certifications: Certifications such as LEAN or Six Sigma is a must. PMP is highly preferred

Key Skills

Education

Bachelor's or Master's degrees