Description

Key Skills: Coupa, Procurement Operations, ERP Integrations, Jira, ServiceNow, ITSM Ticketing, Purchase Requisitions & Invoicing

Roles & Responsibilities:

• Manage Coupa roles, permissions, approval workflows, purchasing policies, and system parameters.
• Monitor Coupa system performance and ensure compliance with global procurement standards.
• Support procurement operations including purchase requisitions, purchase orders, invoicing, and procurement best practices.
• Troubleshoot and resolve functional and technical incidents within SLA timelines, escalating complex issues when required.
• Support ERP integrations and data uploads while ensuring data accuracy and consistency across systems.
• Coordinate with internal stakeholders and vendors to resolve procurement platform issues effectively.
• Maintain documentation, knowledge base articles, and provide end-user guidance/training.
• Track incidents and requests through ITSM tools such as Jira or ServiceNow.

Experience Required:

• 3-5 years of relevant experience with Coupa or similar procurement platforms.
• Strong understanding of procurement processes including purchase requisitions, purchase orders, and invoicing.
• Hands-on experience in Coupa support, operational troubleshooting, and workflow management.
• Experience supporting ERP integrations and data exchange processes.
• Familiarity with IT service management and ticket handling using Jira or ServiceNow.
• Good understanding of SLA management, issue tracking, and support operations.

Education: Any Graduation

Key Skills

Education

Any Graduate