Description

Manage and support the Coupa procurement platform, ensuring system stability, compliance, and efficient user operations.

This role is on-site.

Responsibilities

• Configure and manage Coupa roles, permissions, approval workflows, purchasing policies, and system parameters.
• Monitor system performance and ensure adherence to global procurement standards and SLA timelines.
• Support daily procurement operations, including purchase requisitions, orders, and invoicing processes.
• Troubleshoot functional and technical incidents, escalating complex issues as required.
• Maintain ERP integrations and data uploads, ensuring accuracy and consistency across systems.

Required Skills

• 3-5 years of experience with Coupa or similar procurement platforms.
• Strong understanding of procurement lifecycles: purchase requisitions, purchase orders, and invoicing.
• Hands-on experience with Coupa support, operational troubleshooting, and workflow management.
• Experience supporting ERP integrations and data exchange processes.
• Familiarity with IT service management and ticket handling using Jira or ServiceNow.
• Understanding of SLA management, issue tracking, and support operations.

Preferred Skills

• Ability to create documentation, knowledge base articles, and provide end-user training.
• Experience coordinating with internal stakeholders and external vendors.

Key Skills

Education

Any Graduate