Description

Own the product vision and roadmap for Dynamics CRM and Field Service, aligning technical implementation with business priorities.

Responsibilities

• Define and maintain the product roadmap and backlog, prioritizing features based on business value and customer feedback.
• Collaborate with development and QA teams to establish acceptance criteria and ensure high-quality delivery.
• Lead release planning, including sprint planning and go-live coordination across Azure DevOps and Jira.
• Analyze product performance, usage metrics, and adoption rates to recommend continuous improvements.
• Facilitate feedback loops with internal and external stakeholders to bridge business needs and technical execution.

Required Skills

• 8+ years of experience in IT project or program management.
• Strong background in Microsoft Dynamics CRM and Dynamics 365 Field Service.
• Hands-on proficiency with Azure DevOps and Jira for work management.
• Proven experience managing multiple priorities in evolving environments.
• Experience with both Agile and Waterfall methodologies.
• Strong analytical, problem-solving, and stakeholder management skills.

Preferred Skills

• Experience with Dynamics 365 implementations or enhancements.
• Understanding of customer service operations or field service processes.
• Exposure to product analytics and KPI tracking.

Key Skills

Education

Any Gradute