Description

Responsibilities

• Own and evolve product strategy for 7BOSS, ShiftSmart integration capabilities, and related Store Systems tools
• Translate store, field operations, franchisee, and business needs into a clear product vision, roadmap, and prioritized backlog
• Identify opportunities to simplify store operations and improve efficiency through integrated digital solutions
• Lead product definition and delivery for the ShiftSmart integration, including business requirements, user workflows, data exchange, dependencies, and success measures
• Partner with ShiftSmart, engineering, architecture, data, security, and Store Systems teams to establish reliable integration patterns and clear ownership across systems
• Coordinate vendor onboarding, testing, pilot readiness, rollout planning, and adoption for new ShiftSmart capabilities
• Identify and resolve integration gaps, data-quality issues, exception scenarios, and operational risks that could affect stores or field teams
• Build and enhance capabilities that support store teams in managing daily operations, including item and pricing workflows, inventory, ordering, promotions, store configuration, and operational information
• Improve workflow efficiency by reducing manual effort, fragmentation, and redundant processes across 7BOSS and connected systems
• Partner with store, field, and business stakeholders to deeply understand operational pain points and translate them into scalable solutions
• Drive integration across 7BOSS, 7MD, POS, enterprise systems, and external vendor platforms to create a seamless operational experience
• Optimize user experience for store, field, mobile, and desktop workflows
• Evaluate opportunities to automate, streamline, and improve operational processes through better system connectivity and data availability
• Act as the primary point of contact across Store Systems, operations, product, technology, vendors, and leadership stakeholders
• Facilitate alignment across diverse teams, ensuring clarity on priorities, timelines, dependencies, risks, and tradeoffs
• Clearly articulate product decisions, roadmap updates, integration status, and outcomes to both technical and non-technical audiences
• Write and refine user stories, manage backlog grooming, and participate in sprint planning and execution
• Work closely with engineering, architecture, design, QA, vendors, and business partners to deliver high-quality, scalable solutions
• Lead testing, pilot validation, rollout, operational readiness, and adoption efforts for new features, integrations, and enhancements
• Define and track KPIs related to adoption, integration reliability, workflow efficiency, operational impact, and store or field outcomes
• Leverage data, system performance information, and user feedback to continuously refine workflows and product experiences
• Identify opportunities to automate, streamline, and improve operational processes based on performance insights

Qualifications

• Required
  • 3–5 years of product management experience, preferably in enterprise tools, operations platforms, integrations, workflow systems, or retail technology
  • Strong stakeholder management skills with the ability to influence across business, technical, vendor, and field teams
  • Excellent organizational and communication skills, with the ability to clearly articulate complex ideas, dependencies, and tradeoffs
  • Experience working in Agile environments, including backlog management and sprint execution
  • Analytical mindset with experience using data to drive decisions and prioritize work
• Preferred
  • Experience defining or delivering integrations, APIs, data exchanges, or connected workflows
  • Familiarity with 7BOSS, store systems, workflow management, task management, or retail operations
  • Experience supporting retail, field operations, franchise environments, store systems, or workforce-management integrations
  • Experience

Key Skills

Education

Bachelor's degree