Description

You will manage the product backlog and delivery lifecycle for ResX applications under a Time & Materials model.

Responsibilities

• Own backlog management and ticket triaging to ensure efficient delivery.
• Coordinate with development and support teams to resolve incoming issues.
• Lead QA efforts, including functional, regression, and integration testing.
• Validate requirements with subject matter experts and clarify technical issues.
• Track KPIs and maintain dashboards to ensure SLA compliance.

Required Skills

• 10+ years of experience in product management or technical delivery roles.
• Proficiency in Jira for backlog and ticket management.
• Experience with ServiceNow for IT service management and ticketing.
• Strong SQL skills for data extraction and analysis.
• Ability to build and maintain dashboards using Power BI.
• Hands-on experience with Clarity PPM for project tracking.
• Proven track record of improving system reliability and delivery efficiency.

Key Skills

Education

Any Graduate