Description

Key Responsibilities

• Collaborate with business stakeholders to define scope, requirements, timelines, and deliverables
• Coordinate with Salesforce admins, developers, architects, and third-party vendors
• Develop and maintain detailed project plans covering resource allocation, budgets, risks, and issue tracking
• Facilitate Agile ceremonies (stand-ups, sprint planning, retrospectives)
• Manage change requests with proper impact analysis and approvals
• Provide executive-level status reporting on progress, risks, and dependencies
• Drive user adoption through training, change management, and stakeholder communications
• Support post-go-live hypercare and manage enhancement requests within a structured release cycle
• Partner with Sales Ops, Customer Success, and Finance to define SaaS/recurring revenue metrics (ARR/MRR, Churn, NRR, Renewal Rates)

Required Skills

• 10+ years of project management experience; at least 5 years managing Salesforce projects
• Strong knowledge of Salesforce ecosystem: Sales Cloud, Service Cloud, Marketing Cloud, CPQ
• Experience with Agile and Waterfall methodologies
• Salesforce certifications preferred (Administrator, Platform App Builder, or Consultant credentials)
• Scrum Master or PMP certification is a plus
• Excellent communication, presentation, and stakeholder management skills
• Bachelor's degree in Computer Science, Business, Information Systems, or related field (MBA preferred)

Preferred Skills

• Experience with JIRA, Asana, or MS Project
• Familiarity with Salesforce integration tools (e.g. Netsuite)
• Exposure to Copado or other DevOps/release management tools
• Ability to manage vendor relationships and contracts

Key Skills

Education

Bachelor's degree