Description

Own the end-to-end delivery of Salesforce projects, from scope definition and planning through release and user adoption.

This role is hybrid.

Responsibilities

• Define project scope, requirements, timelines, and deliverables in collaboration with business stakeholders.
• Develop and maintain detailed project plans covering resource allocation, budgets, risks, and issue tracking.
• Facilitate Agile ceremonies and manage change requests with proper impact analysis and approvals.
• Partner with Sales Ops, Customer Success, and Finance to define SaaS metrics (ARR/MRR, Churn, NRR, Renewal Rates).
• Drive user adoption through training and manage post-go-live hypercare and enhancement requests.

Required Skills

• 10+ years of project management experience, including at least 5 years managing Salesforce projects.
• Strong knowledge of the Salesforce ecosystem: Sales Cloud, Service Cloud, Marketing Cloud, and CPQ.
• Experience with Agile and Waterfall methodologies.
• Bachelor's degree in Computer Science, Business, Information Systems, or a related field.
• Excellent communication, presentation, and stakeholder management skills.
• Salesforce certifications preferred (Administrator, Platform App Builder, or Consultant credentials).

Preferred Skills

• Scrum Master or PMP certification.
• Experience with JIRA, Asana, or MS Project.
• Familiarity with Salesforce integration tools (e.g., Netsuite) and Copado or other DevOps/release management tools.

Key Skills

Education

Bachelor's degree