Description

Key Responsibilities:

• Supports vendor relationships across DMV modernization and operations as a key point of contact, partnering with senior program leadership on complex or escalated issues.
• Manages multiple contracts simultaneously, ensuring vendors meet all deliverables, milestones, service levels, and quality expectations.
• Oversees contract compliance, including SOW obligations, financial terms, data requirements, reporting, and performance metrics.
• Partners with Procurement, Legal, Operations, Project Teams, and Budget teams to support contract amendments, renewals, RFP development, and evaluations.
• Coordinates across internal teams (IT, Product, BA, Testing, OCM, Operations) to ensure vendor work aligns with DMV goals and program priorities.
• Identifies risks early and supports escalation and issue-resolution processes, contributing to corrective action plans.
• Reviews vendor deliverables for completeness and alignment, coordinating with technical SMEs for deep technical validation.
• Ensures vendors follow security, compliance, integration, and data standards required by DMV and NCDIT.
• Supports cross-vendor coordination by identifying dependencies and raising alignment needs to senior program leadership.
• Maintains accurate and current documentation on contract status, performance, risks, and payment approval workflows.
• Supports vendor accountability by monitoring deliverables, milestones, and service levels, and by coordinating with senior leadership on performance concerns.
• Supports financial tracking activities, including invoice validation and burn rate monitoring.
• Monitors vendor resource usage and enhancement hours, ensuring accurate categorization, proper documentation, and adherence to the approved budget and scope.
• Translates technical issues, risks, and impacts into clear and actionable communication for leadership.
• Supports planning and procurement activities and vendor evaluation efforts.

Required Skills & Experience:

• Experience managing vendors, contracts, or delivery partners in complex technology environments.
• Strong working knowledge of state government procurement, contracting processes, and compliance requirements.
• Experience managing large technology contracts, system implementation vendors, SI partners, or SaaS/hosting providers.
• Proven ability to interpret SOWs, technical deliverables, project plans, SLAs, acceptance criteria, and contract language.
• Ability to drive vendor performance through influence, diplomacy, escalation management, and structured accountability.
• Technical fluency to understand systems, integrations, testing workflows, data impacts, and modernization-related technical dependencies.
• Experience coordinating across cross-functional teams, including IT, business leaders, SMEs, and executive stakeholders.
• Strong problem-solving and analytical skills with the ability to proactively identify risks and navigate complex vendor issues.
• Experience validating deliverables, reviewing technical documentation, and confirming readiness for acceptance or payment.
• Excellent communication skills with the ability to translate contract terms and technical impacts to non-technical audiences.

Desired Attributes:

• Highly organized and detail-oriented, with the ability to manage many moving contractual and technical components.
• Proactive, assertive, and accountable steps in early to address issues and ensures thorough resolution.
• Strong relationship builder who can foster trust while holding vendors to high-performance standards.
• Comfortable navigating ambiguity and establishing structure in evolving modernization and operational environments.
• Balances firmness with diplomacy, maintaining productive vendor relationships while protecting DMV interests.
• Demonstrates sound judgment when balancing contractual obligations, business needs, and technical constraints.
• Thrives in fast-moving, high-stakes delivery programs with multiple stakeholders and dependencies.
• Brings a continuous improvement mindset and seeks opportunities to improve vendor processes, deliverables, and outcomes.

Soft Skills:

• Strong written and verbal communication skills, including the ability to simplify complex technical or contractual topics.
• Skilled at facilitation, negotiation, and conflict resolution across vendors and internal stakeholders.
• Excellent analytical and critical thinking capabilities.
• Comfortable coordinating across diverse teams and personality types.
• Ability to manage competing priorities while maintaining focus on outcomes and timelines.
• Resilient, adaptable, and capable of supporting both operational and modernization initiatives simultaneously.
• Adaptable and resilient in environments where priorities and needs evolve quickly.

Education:

• Bachelor's degree in Business, Public Administration, Information Systems, Contract Management, or a related field

Key Skills

Education

Bachelor's degree