Description

You will drive end-to-end delivery of Integrated Customer Experience solutions across contact center platforms, with a strong focus on CCaaS, preferably Amazon Connect.

This role is on-site.

Responsibilities

• Own the end-to-end delivery lifecycle for customer experience initiatives.
• Define and manage product requirements for contact center platforms.
• Align technical execution with business goals for CCaaS solutions.
• Coordinate cross-functional teams to ensure successful release.
• Monitor product performance and iterate based on feedback.

Required Skills

• 5+ years of experience in product management.
• Strong understanding of contact center architectures.
• Hands-on experience with CCaaS platforms, specifically Amazon Connect.
• Ability to manage integrated customer experience solutions.
• Bachelor's degree in a relevant field.
• Proven track record of delivering complex software products.

Key Skills

Education

Bachelor's degree