Description

Own product strategy and execution for customer marketing campaigns, bridging business needs with technical delivery.

This role is hybrid.

Responsibilities

• Translate business requirements into actionable product backlogs using Agile and Waterfall methodologies.
• Manage stakeholder relationships across global teams to align product vision with customer service operations.
• Track product analytics and KPIs to drive continuous improvement in field service processes.
• Facilitate Agile ceremonies and manage release priorities in Jira.

Required Skills

• 8+ years of experience in Business Analysis or Product Management.
• Proven track record in Customer Marketing or Campaign management.
• Strong proficiency with Agile Scrum and Jira.
• Excellent communication and stakeholder management capabilities.
• Ability to manage multiple priorities in an evolving environment.

Preferred Skills

• Understanding of customer service or field service operations.
• Experience with product analytics and KPI tracking.
• Background in cross-functional global team environments.

Key Skills

Education

Bachelor's degree