Description

Key Responsibilities

•        Own and drive the product roadmap, backlog, and prioritization aligned with business objectives

•        Collaborate with cross-functional teams including engineering, data, AI/ML, and business stakeholders

•        Translate business requirements into clear user stories and technical requirements

•        Act as the primary liaison between business and technology teams

•        Participate in Agile ceremonies (sprint planning, grooming, reviews, retrospectives)

•        Ensure successful delivery of solutions in line with quality, timeline, and performance goals

•        Leverage data insights and analytics to guide product decisions

•        Support AI/automation initiatives within contact center platforms Required Skills & Qualifications Technical Expertise

•        Strong understanding of Python •        Azure ecosystem (preferred)

•        Experience with: o        Power BI (data visualization) o        PostgreSQL (or similar relational databases) o        Kubernetes (K8s) concepts and containerized environments

•        Ability to effectively communicate with engineering teams on architecture and technical design Domain Knowledge

•        Hands-on experience in Contact Center / Telephony platforms (e.g., IVR, ACD, call routing, customer experience systems)

•        Understanding of AI/ML applications in customer service (chatbots, voice analytics, automation) Tools & Methodologies

•        Proficiency in: o        JIRA (backlog management, sprint tracking) o        Confluence (documentation, collaboration)

•        Strong experience working in Agile/Scrum environments Soft Skills

•        Excellent communication and stakeholder management skills

•        Strong analytical and problem-solving abilities

•        Ability to manage competing priorities in a fast-paced environment

•        Detail-oriented with a strong focus on delivery and outcomes Preferred Qualifications

•        Experience working with AI-driven or automation platforms

•        Familiarity with cloud-native architectures

•        Previous experience in a technical Product Owner role

Key Skills

Education

Any Gradute