Description

Own the product roadmap and backlog for contact center platforms, driving prioritization and delivery aligned with business objectives.

This role is on-site.

Responsibilities

• Drive the product roadmap and backlog, aligning features with business goals.
• Translate business requirements into clear user stories and technical specifications.
• Collaborate with engineering, data, and AI/ML teams to ensure successful solution delivery.
• Leverage data insights to guide product decisions and support AI/automation initiatives.
• Manage Agile ceremonies including sprint planning, grooming, and reviews.

Required Skills

• 5+ years of experience as a Product Owner, preferably in a technical capacity.
• Strong understanding of Python and Azure ecosystem.
• Hands-on experience with Contact Center/Telephony platforms (IVR, ACD, call routing).
• Proficiency in Power BI for data visualization and PostgreSQL for database management.
• Working knowledge of Kubernetes (K8s) concepts and containerized environments.
• Experience with AI/ML applications in customer service, such as chatbots and voice analytics.
• Strong command of JIRA for backlog management and Confluence for documentation.

Preferred Skills

• Familiarity with cloud-native architectures and AI-driven automation platforms.

Key Skills

Education

Any Gradute