Description

You own the technical strategy and implementation for Client Experience data products, including client feedback and non-survey data, while managing the data dependency monitoring and alerts ecosystem.

This role is on-site.

Responsibilities

• Lead development and implementation of new technical cross-divisional products.
• Build and lead the Data Dependency program, including documentation, monitoring capabilities, alert functionalities, and technical process maps.
• Manage analytics data for senior leadership CX metrics, ensuring data quality and governance standards are achieved.
• Collaborate with technical, analytics, and product stakeholders to optimize data quality and governance ecosystems.
• Drive connections across data products and capabilities, including data capture, analytics, reporting, and SQL management.

Required Skills

• 10+ years of related business experience, preferably in the financial industry.
• Strong background in Client Experience (CX) and data strategy.
• Proficiency in SQL, Python, Power BI, and Tableau.
• Experience with data engineering, data quality, data lineage, and data governance.
• Knowledge of data architecture, metadata documentation, and data dependency identification.
• Familiarity with AWS S3 Tables and Github.
• Ability to run formal experiments and conduct ROI analyses.

Preferred Skills

• Bachelor's degree in a related field.

Key Skills

Education

Bachelor's degree