Description

You will own the GenAI roadmap for credit card and customer support platforms, driving product strategy in the banking domain.

This role is on-site.

Responsibilities

• Drive the GenAI roadmap for credit card and customer support platforms.
• Collaborate with Data Science, Engineering, Risk, and Compliance teams.
• Manage the AI product backlog, sprint priorities, and acceptance criteria.
• Improve fraud detection and customer engagement using AI solutions.
• Monitor AI model performance, governance, and hallucination mitigation.

Required Skills

• 5+ years of product ownership experience in Banking or Credit Card domains.
• Deep understanding of Generative AI, LLMs, Prompt Engineering, and RAG.
• Experience with Fraud Detection and Risk Management.
• Proficiency in Agile, Scrum, and SAFe methodologies.
• Strong backlog management and user story creation capabilities.
• Knowledge of AI Governance, GDPR, and Data Privacy compliance.
• Exposure to Python, SQL, and Data Analytics.
• Experience with AI/ML workflows and tools like LangChain or TensorFlow.

Key Skills

Education

Any Gradute