Description

You will provide first-line network technical support and operational monitoring.

This role is on-site.

Responsibilities

• Provide Level 1 Service Desk support by answering inbound calls regarding network issues.
• Monitor remote sites and network hardware using SolarWinds to identify outages.
• Perform first-line investigation and diagnosis of network incidents.
• Create and escalate ServiceNow trouble tickets to engineers or third-party providers.
• Update network operation documentation and knowledgebase procedures.

Required Skills

• 5+ years of experience in technical support or network monitoring roles.
• Experience with ServiceNow for ticket creation and queue management.
• Proficiency using network management tools such as SolarWinds.
• Proven ability to troubleshoot end-user network issues.
• Strong verbal and written communication skills for incident reporting.
• Experience coordinating with vendors and service providers.
• Background in help desk or CoPA environments.

Key Skills

Education

Any Graduate