Description

You will provide first-line network technical support and monitoring during after-hours and weekend shifts.

This role is remote.

Responsibilities

• Answer inbound phone calls from employees and vendors regarding network issues and perform initial investigations.
• Create and escalate ServiceNow trouble tickets to engineers, tier-two staff, or third-party providers.
• Monitor remote sites and network hardware using management tools like SolarWinds.
• Respond to outages and system failures by following established escalation processes and alarm conditions.
• Update network operation documentation and knowledgebase procedures.

Required Skills

• 2+ years of experience as a systems administrator, help desk, or in a call center environment.
• Experience with incident management and call tracking.
• Proficiency with ticketing software.
• Strong spoken and written communication skills with professional phone etiquette.
• Ability to troubleshoot end-user issues and follow standard operating procedures.
• Capability to work independently and manage workload prioritization.

Key Skills

Education

Not specified