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Product Support Analyst 3

My3Tech

 

Richmond, VA, USA

Posted On: 30+ days ago
Experience: 5+ years
Availability: Remote
Openings: 2
Category: Product Support Analyst
Tenure: No Preference/Any
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Description

You will support the implementation and customization of Dynamics 365 and Power Platform applications.

This role is remote.

Responsibilities

  • Configure and customize Dynamics 365 and Power Platform applications to meet organizational requirements.
  • Manage security settings, user permissions, and data access controls within the Power Platform.
  • Set up and manage environments for organized development, testing, and deployment.
  • Create and maintain technical documentation, including knowledge base articles, FAQs, and troubleshooting guides.

Required Skills

  • 8 years of experience in technical support or administration roles.
  • 5 years of hands-on experience administering Microsoft 365 and Microsoft Power Platform components.
  • Proficiency with Microsoft Power Platform products, including Dynamics 365, Power BI, Power Apps, and Power Automate.
  • 5 years of experience in data modeling and data visualization principles using Power BI.
  • 3 years of experience with Microsoft Azure services, specifically Azure Active Directory, Azure SQL Database, and Azure Functions.
  • 3 years of experience troubleshooting technical issues, analyzing logs, and debugging software applications.
  • Ability to effectively utilize Microsoft documentation and support resources.

Preferred Skills

  • 3 years of experience specifically using Dynamics 365 for Customer Services.

Education

Any Graduate

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