Description

• 8 years – Required: Experience providing production support, incident management, and troubleshooting for large-scale applications.
• 8 years – Required: Experience working directly with business users, stakeholders, and technical teams to resolve application issues.
• 8 years – Required: Experience analyzing business requirements and translating them into functional solutions and testing scenarios.
• 8 years – Required: Experience creating and maintaining user documentation, knowledge base articles and training materials.
• 8 years – Required: Experience using Atlassian Jira Software, Jira Service Management, and Confluence.
• 8 years – Required: Experience coordinating activities across multiple stakeholders, vendors, and technology teams.
• 8 years – Preferred: Experience supporting government, education, or public-sector technology initiatives.
• 8 years – Preferred: Experience supporting cloud-based applications and modern Software Development Lifecycle (SDLC) practices.
• 5 years – Preferred: Knowledge of case management concepts, business process automation, and workflow-driven applications.
• 3 years – Preferred: Experience using Modern Requirements (MR)

Key Skills

Education

Bachelor's degree