Description

You will provide technical and operational support to ensure seamless product performance and customer satisfaction.

Responsibilities

• Analyze and resolve customer concerns to minimize system downtime.
• Collaborate with product development teams to identify and fix bugs.
• Conduct root-cause analysis and implement solutions for recurring issues.
• Maintain documentation of troubleshooting steps and resolutions.
• Monitor product performance and follow incident management and escalation procedures.

Required Skills

• Expertise in SQL for querying and database troubleshooting.
• Knowledge of API integrations and debugging tools.
• Experience using ITSM tools such as ServiceNow or Jira.
• Familiarity with application monitoring tools like Dynatrace or Splunk.
• Proficiency in troubleshooting, incident management, and root cause analysis.
• Strong verbal and written communication skills for stakeholder interaction.
• 4+ years of experience for Consultant roles.
• 5–9 years of experience for Senior Consultant roles.
• Bachelor’s degree in Computer Science, Information Technology, or a related field.

Key Skills

Education

Any Graduate