Description

You will own technical support for product stability and customer satisfaction.

Responsibilities

• Analyze and resolve customer issues to minimize system downtime.
• Collaborate with development teams to identify and fix bugs.
• Conduct root-cause analysis and implement solutions for recurring issues.
• Maintain documentation of troubleshooting steps and resolutions.
• Monitor product performance and follow incident management procedures.

Required Skills

• Expertise in SQL for querying and database troubleshooting.
• Knowledge of API integrations and debugging tools.
• Experience with ITSM tools like ServiceNow or Jira.
• Familiarity with application monitoring tools such as Dynatrace or Splunk.
• Proficiency in troubleshooting, incident management, and root cause analysis.
• Strong verbal and written communication skills for stakeholder interaction.
• 5–9 years of professional experience.
• Bachelor’s degree in Computer Science, Information Technology, or a related field.

Preferred Skills

• Experience in high-volume production support environments.

Key Skills

Education

Any Graduate