Description

You will manage technical support escalations and ensure product quality through rigorous testing and defect analysis.

This role is remote.

Responsibilities

• Identify, analyze, and resolve software defects during testing and production reviews.
• Execute UAT processes, including test plan creation and meticulous documentation of findings.
• Manage escalated support tickets and provide high-level technical troubleshooting.
• Examine test results to verify system performance and data integrity.
• Collaborate with cross-functional teams to ensure adherence to quality standards.

Required Skills

• 7+ years of experience in technical support or testing roles.
• Proficiency with SQL, JIRA, Swagger, Postman, and TOAD.
• Strong understanding of system architectures, databases, and scripting languages.
• Experience with UAT processes and QA tools.
• Knowledge of industry-specific domains such as Education, Data Standards, and TEA requirements.
• Experience working with automated testing frameworks.
• Proven analytical thinking and problem-solving skills.

Preferred Skills

• Any Graduate degree.

Key Skills

Education

Any Gradute