Description

You will provide technical support and troubleshooting for users within a complex system environment.

Responsibilities

• Troubleshoot technical issues including network connectivity and password resets.
• Manage user requests using help desk ticketing systems and knowledge bases.
• Handle incoming calls and provide technical assistance to users.
• Maintain documentation and support workflows within SharePoint Lists.

Required Skills

• 3+ years of experience in help desk or service desk environments.
• Proficiency with ticketing systems and knowledge base management.
• Experience troubleshooting complex technical environments.
• Working knowledge of information technology systems and best practices.
• Hands-on experience with Microsoft O365 (Word, Excel, PowerPoint, Teams, Visio).
• Experience managing and using SharePoint Lists.
• Direct experience with call handling.
• Experience using Remedy or BMC Helix.
• Strong customer service skills with a focus on user empathy.

Key Skills

Education

Not specified