Description

You will manage user acceptance testing, production environment stability, and escalated technical support.

Responsibilities

• Develop and execute test plans, cases, and scripts based on business requirements to validate system functionality and usability.
• Conduct post-deployment production reviews and monitor live environments to identify and resolve root causes of system issues.
• Analyze and resolve complex Level 3 customer support tickets through advanced troubleshooting of system errors and application bugs.
• Collaborate with development teams to track bug resolutions and validate fixes in test environments before production deployment.
• Document technical findings and provide detailed feedback to Level 1 and Level 2 support teams to improve resolution processes.

Required Skills

• 5+ years of experience in technical support or testing roles.
• User Acceptance Testing (UAT) expertise.
• Experience developing and executing test scripts and plans.
• Proven ability to perform root cause analysis for complex technical issues.
• Experience managing Level 3 support escalations.
• Ability to document software defects and track them through the development lifecycle.
• Strong communication skills for providing status updates to stakeholders.
• Any Graduate degree.

Key Skills

Education

Any Graduate