Description

You will manage user acceptance testing, production environment stability, and escalated technical support.

Responsibilities

  • Develop and execute test plans, cases, and scripts based on business requirements to validate system functionality and usability.
  • Conduct post-deployment production reviews and monitor live environments to identify and resolve root causes of system issues.
  • Analyze and resolve complex Level 3 customer support tickets through advanced troubleshooting of system errors and application bugs.
  • Collaborate with development teams to track bug resolutions and validate fixes in test environments before production deployment.
  • Document technical findings and provide detailed feedback to Level 1 and Level 2 support teams to improve resolution processes.

Required Skills

  • 5+ years of experience in technical support or testing roles.
  • User Acceptance Testing (UAT) expertise.
  • Experience developing and executing test scripts and plans.
  • Proven ability to perform root cause analysis for complex technical issues.
  • Experience managing Level 3 support escalations.
  • Ability to document software defects and track them through the development lifecycle.
  • Strong communication skills for providing status updates to stakeholders.
  • Any Graduate degree.

Key Skills
Education

Any Graduate

Back To Jobs