Description

You will provide technical troubleshooting and application analysis for escalated issues across diverse hardware and software systems.

Responsibilities

  • Troubleshoot and analyze issues in mobile apps, AWS cloud environments, store systems, desktop applications, and middleware.
  • Act as the technical liaison between development teams, user communities, and external vendors.
  • Support project and enhancement initiatives to ensure operational readiness for go-live.
  • Provide technical instruction and training to Level 1 support teams on new product rollouts.
  • Maintain a knowledge base of support issues and create instructional documentation for business processes.

Required Skills

  • Experience with SAP ECC, SAP OMS, and other SAP modules.
  • Hands-on knowledge of Mulesoft (APIs), Enterprise Service Bus middleware, and Hybris websites.
  • Technical familiarity with AWS cloud environments, iSeries, and Salesforce.
  • Experience supporting POS systems, payment systems, and mobile applications.
  • Ability to interpret enterprise landscape diagrams and business process flows.
  • Proficiency in following ITIL processes and procedures.
  • Strong analytical and troubleshooting skills for complex hardware and networking issues.
  • Minimum of one year of IT support experience or eighteen months of experience with company business applications and hardware.

Preferred Skills

  • Willingness to participate in a rotating after-hours schedule, including weekends and holidays.

Key Skills
Back To Jobs