Description

Provide technical troubleshooting and application analysis for escalated issues across hardware and software systems.

Responsibilities

• Troubleshoot and analyze issues in mobile apps, AWS cloud environments, store systems, desktop applications, and middleware.
• Act as the technical liaison between development teams, user communities, and external vendors.
• Support project and enhancement initiatives to ensure operational readiness for go-live.
• Provide technical instruction and training to Level 1 support teams on new product rollouts.
• Maintain a knowledge base of support issues and create instructional documentation for business processes.

Required Skills

• Experience with SAP ECC, SAP OMS, and other SAP modules.
• Hands-on knowledge of Mulesoft (APIs), Enterprise Service Bus middleware, and Hybris websites.
• Technical familiarity with AWS cloud environments, iSeries, and Salesforce.
• Experience supporting POS systems, payment systems, and mobile applications.
• Ability to interpret enterprise landscape diagrams and business process flows.
• Proficiency in following ITIL processes and procedures.
• Strong analytical and troubleshooting skills for complex hardware and networking issues.
• Minimum of one year of IT support experience or eighteen months of experience with company business applications and hardware.

Key Skills

Education

Not specified