Description

Provide technical support and troubleshooting for software products and services.

Responsibilities

• Troubleshoot and resolve technical issues related to software, products, and services.
• Interact with clients via live chat, web-based systems, online forums, and telephone to resolve problems and gather feedback.
• Test and analyze products to identify, track, and report bugs or system issues.
• Review and publish product documentation within internal knowledge bases.
• Follow all organizational information security policies and guidelines.

Required Skills

• Fluency in written and oral English and Cantonese.
• Foundational knowledge of Networking and DNS.
• Basic knowledge of Linux and Windows operating systems.
• Basic understanding of hardware, software, and web/email servers.
• Ability to configure and troubleshoot mail clients using IMAP, POP, and SMTP.
• Capability to troubleshoot server-side scripts.
• Strong problem-solving skills and attention to detail.
• Willingness to work rational shifts.

Preferred Skills

• Experience with domain name registration and web hosting.
• Knowledge of cPanel or Plesk.

Key Skills

Education

Any Graduate