Description

You will resolve technical issues for prominent clients and ensure satisfaction with ANAQUA products.

This role is on-site.

Responsibilities

• Diagnose and resolve product issues via email, phone, web, or in person.
• Provide best practice consulting and training to clients.
• Research and document client technical, data, and workflow issues.
• Collaborate with Engineering, Hosting, and Product Management teams to implement solutions.
• Own reported client issues, driving them through to complete resolution while meeting SLAs.

Required Skills

• 5+ years of experience in Tier 2 or 3 technical customer support.
• Hands-on technical work experience with PostgreSQL.
• Proficiency in Java and React.
• Experience with Technical Support, Troubleshooting, and Debugging.
• Solid understanding of SQL and Business Intelligence concepts.
• Ability to manage multiple tasks while maintaining quality in client communications.
• Strong customer interaction experience.

Preferred Skills

• Experience with integrated intellectual property management technology solutions.
• Fluency in one or more foreign languages.

Key Skills

Education

Any Graduate