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Product Support Engineer

Applab Systems

 

Los Angeles, CA, USA

Posted On: 2 days ago
Experience: 5+ years
Availability: Hybrid
Openings: 2
Category: Product Support Engineer
Tenure: No Preference/Any
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Description

You will manage production deployments and troubleshoot complex system issues for software applications.

This role is on-site.

Responsibilities

  • Manage production deployments across on-premise and cloud environments.
  • Diagnose and troubleshoot web applications and system issues impacting deployment.
  • Perform network configuration, setup, and troubleshooting.
  • Analyze network traffic using pcap analysis tools like Wireshark.
  • Provide on-site product support at customer environments as required.

Required Skills

  • 5+ years of experience managing production deployments.
  • Proficiency in Core Java programming and debugging.
  • Hands-on experience with Linux programming and shell scripting.
  • Experience with Python, SQL, and AWS.
  • Knowledge of network monitoring and pcap analysis.
  • Understanding of video domains including codecs, streaming, and encoding/decoding.
  • Basic understanding of set-top box devices.

Preferred Skills

  • Strong communication and interpersonal skills for customer-facing support.

Education

Any Graduate

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