Description

You will provide technical support for large-scale accounts and act as a technical expert on security solutions.

Responsibilities

• Deliver customer-facing technical support and manage critical escalations for complex system-down issues.
• Assist customers and partners with product deployment, onboarding, and training.
• Contribute to the support knowledge base, diagnostic tools, troubleshooting guides, and training curriculum.
• Collaborate with product management, engineering, and marketing to drive feature enhancements and product improvements.
• Develop best practices, white papers, threat analysis, and competitive analysis.

Required Skills

• 5 years of experience working with Cloud service providers including AWS, Azure, or GCP.
• Hands-on experience with AWS services such as EC2, EKS, Route53, and VPC, or cloud equivalents.
• Proficiency with containerization technologies like Docker and Kubernetes.
• Experience with Linux-based servers and scripting languages including Python and shell-scripting.
• Knowledge of data formats such as XML, YAML, and JSON.
• Experience with configuration provisioning tools like Ansible, Terraform, or Puppet.
• Proficiency with source code management tools such as Git or Subversion.
• Experience with web services (nginx/Apache), data pipelining (Kafka, SQS), and data storage (SQL, Elasticsearch).
• Working knowledge of L2-L7 networking, including firewalls, WAFs, switching, routing, load balancers, proxies, and caches.

Preferred Skills

• Bachelor's degree.

Key Skills

Education

Bachelor's degree