Description

You will manage technical and functional inquiries while supporting interview and candidate workflows.

Responsibilities

• Answer customer, interviewer, and candidate inquiries via email, phone, and online chat.
• Manage job postings, candidate scheduling, freelancer interviewer coordination, and interview processes.
• Maintain service quality by following established organizational policies and documenting work processes.
• Meet monthly KPIs and maintain high-quality user service standards.
• Proactively build technical knowledge through training sessions.

Required Skills

• 3+ years of experience in Analyst, Customer Service, or Help Desk roles.
• Proven ability to troubleshoot functional and technical issues for users.
• Strong interpersonal and problem-solving skills.
• Ability to work within EST, CST, or MST time zones.
• Flexibility to work days as specified by management.
• Strong business process aptitude.
• Computer troubleshooting skills.
• Bachelor's degree in any discipline from a recognized university.

Key Skills

Education

Any Gradute