Description

Provide technical support for Enterprise Data Platform and Biomarker Data Management products.

This role is on-site.

Responsibilities

• Triage and review product support requests via the support portal.
• Troubleshoot customer issues and act as a technical subject matter expert on data and systems.
• Collaborate with teams to modify source code for resolving moderate-scope problems.
• Provide technical feedback and best practice guidance to address customer challenges.
• Manage moderate-complexity projects and contribute to documentation enhancements.

Required Skills

• Bachelor’s or Master’s degree with 5+ years in clinical data management, bioinformatics, biomedical research, data science, or data engineering.
• 3+ years of experience in a customer-facing role.
• 3+ years of experience supporting technical projects.
• Proficiency with Python.
• Experience troubleshooting in Linux and Windows programming environments.
• Solid understanding of networking and API concepts.
• Methodical troubleshooting skills for complex issues.
• Strong analytical, written, and verbal communication skills.

Preferred Skills

• Domain expertise in bioinformatics.
• Experience with R Shiny.

Key Skills

Education

Bachelor’s or Master’s degree