Description

Provide technical support for enterprise software to external stakeholders in the US dentistry sector.

Responsibilities

• Respond to customer queries via phone, email, or chat with accuracy and speed.
• Analyze and report product malfunctions by testing scenarios and impersonating users.
• Identify customer needs and guide them through specific software features.
• Update internal databases regarding technical issues and team discussions.
• Gather customer feedback to share with Product, Sales, and Marketing teams.

Required Skills

• 5+ years of experience in a first-line technical or product support role.
• Experience using help desk software and remote support tools.
• System knowledge of Enterprise ERP and CRM applications.
• Proficiency in Help Desk Support, CRM, and ERP workflows.
• Strong analytical, problem-solving, and systems thinking abilities.
• Excellent verbal and written communication skills.
• Ability to work US shift timings.
• Degree in any discipline.

Preferred Skills

• Familiarity with the healthcare industry.

Key Skills

Education

Any Graduate