Description

You will manage technical support and coordinate freelance interviewers for product users.

This role is remote.

Responsibilities

• Manage freelance interviewers and conduct user interviews.
• Explain product features and guide users through functionality.
• Troubleshoot functional, technical, and hardware connectivity issues including webcams and microphones.
• Resolve issues and manage necessary follow-ups.
• Apply business process aptitude to improve support workflows.

Required Skills

• 3+ years of experience in Analyst, Customer Service, or Help Desk roles.
• Availability to work in EST, CST, or PST time zones.
• Strong verbal and written English communication skills.
• Proven problem-solving and interpersonal skills.
• Ability to troubleshoot device connectivity and computer hardware.
• Strong business process aptitude.
• Flexibility to work a 5-day week as specified by management.
• University degree in any discipline.

Key Skills

Education

Any Gradute