Description

Resolve disruptions to technology services to minimize user impact and maintain service levels in a 24/7 production support environment.

Responsibilities

• Resolve incidents impacting technology availability within policy standards and perform root cause analysis.
• Evaluate production readiness for technology solution implementations and application deployments.
• Analyze performance trends and develop action plans to mitigate potential impacts.
• Identify automation opportunities and suggest improvements to existing team practices.
• Participate in a 24x7 on-call rotation, including off-hours, weekends, and holidays.

Required Skills

• 5+ years of relevant experience in production or application support solving technical issues related to applications, servers, and database connectivity.
• Proficiency in at least one programming or scripting language such as Python, PowerShell, or Unix shell.
• Ability to write basic SQL statements.
• Solid knowledge of SFTP (Secure File Transfer Protocol).
• Experience with Cloud environments, AWS, and observability tools including Azure, S3 buckets, Splunk, CloudWatch, or Grafana.
• Working knowledge of Windows and Unix domains.
• Strong verbal and written communication skills for effective coordination.

Preferred Skills

• Experience with Splunk queries and log investigation.
• Knowledge of Workday, Oracle Cloud, or Automated Schedulers like Autosys.
• Understanding of DNS, Load Balancer concepts, and Disaster Recovery.

Key Skills

Education

Any Graduate