Description

You will manage the stability and performance of critical IT applications and infrastructure within a global, follow-the-sun operational model.

Responsibilities

• Monitor and respond to user-reported issues and infrastructure alerts, tracking all incidents through to resolution.
• Manage incident response and facilitate root cause investigations to implement corrective and preventative measures.
• Execute and verify production changes according to defined change management procedures.
• Partner with development teams to drive operational excellence and automate manual processes to eliminate inefficiencies.
• Coordinate with external technology vendors and exchanges to resolve connectivity and market data issues.
• Participate in business continuity tests to ensure recovery procedures are accurate and complete.

Required Skills

• 3+ years of professional experience in production management or operations.
• Proficiency with Linux environments.
• Strong scripting skills in Perl, Python, or UNIX shell.
• Experience working with databases.
• Knowledge of networking protocols including TCP/IP, UDP, and SNMP.
• Ability to troubleshoot complex infrastructure and real-time messaging technologies.
• Strong analytical and problem-solving capabilities.
• Excellent spoken and written English communication skills.
• Bachelor's degree.

Key Skills

Education

Bachelor's degree