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Production Specialist

CareerNet Technologies Pvt Ltd

 

Hyderabad, Telangana, India

Posted On: 15+ days ago
Experience: 13+ years
Availability: Onsite
Openings: 1
Category: Production Engineer
Tenure: No Preference/Any
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Description

You will lead incident management and production support for Java backend applications in the Healthcare domain.

This role is on-site.

Responsibilities

  • Lead incident management for production issues, ensuring accurate triage, prioritization, and timely resolution within SLA.
  • Provide production support for Java backend applications, including root-cause analysis and corrective actions.
  • Own L2 troubleshooting activities, investigating application defects, logs, and runtime behavior.
  • Manage and mentor a support team of ~5 members, including shift coverage and performance guidance.
  • Coordinate with internal teams and stakeholders to resolve issues, communicate status, and prevent recurrence.

Required Skills

  • 13+ years of relevant experience in application support, backend development, and production support environments.
  • Strong hands-on expertise in Java backend troubleshooting and issue resolution.
  • Proven experience in incident management and production support operations.
  • Experience with L2 troubleshooting, support workflows, and SLA-driven support environments.
  • Strong analytical, debugging, and root-cause analysis skills.
  • Experience managing support teams and driving operational excellence.
  • Mandatory experience in the Healthcare or Healthcare Technology domain.

Preferred Skills

  • Familiarity with healthcare applications, workflows, and compliance considerations.
  • Exposure to monitoring tools, support automation, and ITIL-based support processes.

Education

Any Graduate

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