Description

You will manage maintenance and production support processes, ensuring system stability and rapid incident resolution. You will lead high-priority triage bridges with SVP-level leadership and coordinate across multiple teams to meet SLAs.

Responsibilities

• Manage incident triage using ServiceNOW, Splunk, and AppDynamics to detect and resolve issues quickly.
• Lead high-priority triage bridges, communicating assertively with SVP-level leadership and cross-functional teams.
• Follow up with assignee groups to ensure root cause analysis preparation and verify fixes are implemented.
• Provide leadership readouts on high-priority incidents, detailing the chronology of events and final results.

Required Skills

• 5+ years of experience in production support or maintenance roles.
• Hands-on experience with ServiceNOW for incident and change management.
• Proficiency in Splunk for log analysis and monitoring.
• Experience with AppDynamics for application performance monitoring.
• Strong communication skills capable of managing high-pressure triage situations.
• Ability to coordinate effectively with multiple technical teams to meet SLAs.
• Bachelor's degree in any discipline.

Key Skills

Education

Any Gradute