Description

Responsibilities:

Troubleshoot and debug system component(s) to resolve technical issues in complex and highly regulated environments comprised of ground and cloud applications and services.

Assist Major Incident calls and engaging the proper parties needed and helping to determine root cause.

Collaborate both within the team and across teams to resolve application issues and escalate as needed.

Monitor Dashboards to better catch potential issues and aide in observability.

Analyze proposed application design(s) and provide feedback on potential gaps or provide recommendations for optimization.

Required / Preferred Skills: 

• Minimum of 2 years of Production Support or Enterprise Application Support experience.
• Hands-on experience with Monitoring and Alerting processes in Distributed or Cloud or Mainframe environments.
• Monitoring and Data Tools experience (Splunk, Dynatrace, Thousandeyes, Grafana, Selenium, IBM Zolda or similar tools).
• Any Cloud Technology experience (AWS services - S3, EC2, Lambda) or Azure OR Google Cloud.
• Hands on experience in Windows & Unix / Linux.
• Familiarity working with relational databases (DB2, Oracle, Snowflake etc.)
• Mainframe troubleshooting and support skills (COBOL, JCL, CICS)

Key Skills

Education

Any Gradute