Description

Job Description:

We are looking for a proactive and detail-oriented Production Support Analyst to join our team. This role involves monitoring, troubleshooting, and resolving application/system issues in real time to ensure optimal service availability and performance. The ideal candidate is required to be 4 years to 7 years experienced in managing critical applications in a high-pressure production environment and collaborating with cross-functional teams to ensure quick incident resolution.

• 4 to 7 years of experience in production support, application support
• Strong knowledge of Linux/Unix and command-line tools.
• Proficiency in SQL for data querying and analysis (Oracle, MySQL, or PostgreSQL).
• Experience with ticketing systems like ServiceNow, JIRA, Remedy, etc.
• Knowledge of job schedulers like Autosys, Control-M, or similar tools.
• Familiarity with monitoring tools like Splunk, AppDynamics, Nagios, Grafana, etc.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced, 24x7 support environment.
• Basic scripting skills (Shell, Python, or PowerShell).
• Experience with cloud environments like AWS, Azure, or GCP.
• Understanding of CI/CD pipelines and DevOps principles.
• ITIL Foundation Certification is a plus

Key Skills

Education

Any Graduate