Description

Required Skills

IBM Datapower, Managed File Transfer (MFT), IBM MQ, IBM technologies, Production Support, Splunk, EDI X12, SQL, Incident Management (ServiceNow, Jira), Production Incident Triage (SEV 1–4)

Role Overview

Client is seeking a Technical Operations Specialist / Production Support Analyst to support and enhance the reliability of mission-critical Medicaid systems serving millions of customers. 

In this role, you will lead real-time monitoring, incident response, and production stability initiatives across a complex, highly integrated healthcare technology ecosystem. You will work closely with engineering teams, vendors, and business stakeholders to ensure seamless operations, effective deployments, and rapid resolution of production issues. You will also play a key role in strengthening operational maturity through automation, documentation, and mentoring.

Key Responsibilities

• Lead real-time monitoring and proactive production incident management
• Manage and drive resolution of SEV 1, 2, 3, and 4 production incidents
• Perform triage and troubleshooting of MFT, EDI X12 transactions, batch jobs, and integration flows
• Support IBM middleware platforms including Datapower and MQ
• Conduct Linux-based analysis, scripting, and support automation initiatives
• Utilize Splunk, SQL, ServiceNow, and Jira for monitoring, diagnostics, and incident tracking
• Coordinate across engineering, infrastructure, vendors, and business teams for issue resolution
• Own production deployment readiness, governance, and validation activities
• Develop SOPs, runbooks, and production support documentation
• Lead root cause analysis (RCA) and drive continuous improvement initiatives
• Mentor team members and contribute to operational best practices

What You Bring

• Strong background in production support or operations environments
• Hands-on experience with incident management and RCA
• Proficiency with Splunk, ServiceNow, Linux, SQL, or MFT tools
• Solid understanding of integration flows, middleware, and data exchange systems
• Excellent communication skills with the ability to bridge technical and business stakeholders
• Strong problem-solving mindset and ability to work in high-pressure environments
• Passion for improving operational stability and mentoring others

Nice to Have

• Healthcare or Medicaid domain experience
• Experience with EDI 270/271 transactions

Key Skills

Education

Any Graduate